Refund & Returns Policy
Overview
Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we unfortunately cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it, and it must be in the original packaging.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Custom-made or personalized products.
- Only regular-priced items are eligible for refunds. Sale or discounted items cannot be refunded.
Proof of Purchase
To complete your return, we require a receipt or proof of purchase.
Please do not send your item back to the manufacturer unless instructed by us.
Partial Refunds (If Applicable)
Partial refunds may be granted in the following situations:
- Items not in original condition, damaged, or missing parts for reasons not due to our error
- Items returned more than 30 days after delivery
- Any item showing signs of use (if return is accepted at our discretion)
Refund Process
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of business days (depending on your bank or payment provider).
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card company (processing may take time)
- Contact your bank (processing time may vary)
If you have completed all steps and still have not received your refund, please contact us at info@jansoncustomblades.com
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange for the same item, please email us at {email address} and send your item to:
{physical address}
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return once the item is received.
If the item was not marked as a gift, or was shipped to the gift giver first, the refund will be issued to the original purchaser.
Shipping Returns
To return your product, please mail it to:
{physical address}
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
If a refund is issued, the return shipping cost may be deducted from your refund (if applicable).
Depending on your location, the time it may take for your exchanged product to reach you may vary.
For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need Help?
If you have any questions about refunds or returns, please contact us at:
info@jansoncustomblades.com